Shipping

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@thecomission.com with your order number.

Your order

How are your products made?

We work with local screen printing companies and also with print-on-demand drop shippers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@thecomission.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@thecomission.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. Make sure you keep all original packaging, tags & labels in tact. We’ll get back to you with a resolution quickly.

Returns and refunds

Last Updated: May 21, 2026

This Return Policy applies only to physical products purchased from THECOMISSION store.

Digital products, memberships, access codes, unlockable content, and online services are not covered under this policy and are non-refundable unless otherwise stated at the time of purchase.

Return window

Returns are accepted within 30 days of the purchase date.

Requests made after 30 days may not be accepted.

Eligibility for returns

To be eligible for a return, items must meet all of the following conditions:

• Item is unused, unworn, and in original condition
• Item is unopened when applicable
• All original packaging, tags, labels, and accessories are included
• Item is not marked as final sale
• Return request is approved before sending the item back

How to start a return

Before sending any item back, you must contact us for approval.

Email: contact@thecomission.com
Phone: 419-299-4320

Once your request is approved, we will provide return instructions and the return address.

Returns sent without prior approval may not be accepted.

Return shipping

Customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for lost, delayed, or missing return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used at checkout.

Processing times may vary depending on your payment provider and may take 1–2 billing cycles to appear on your statement.

Exchanges

Exchanges may be offered depending on inventory availability.

If an exchange cannot be fulfilled, a refund or alternative resolution may be provided.

Non-returnable items

The following items are not eligible for return:

• Used or worn items
• Opened products (when applicable)
• Items missing original packaging, tags, or accessories
• Final sale or clearance items
• Gift cards (if applicable)

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include your order number and photos of the issue when possible.

After review, we may offer a replacement, exchange, store credit, or refund.

Order cancellations

Orders can only be canceled before they are processed or shipped.

Once an order has been fulfilled, it cannot be canceled.