Shopping: Refund and Returns Policy
REFUND AND RETURN POLICY
Last Updated: May 21, 2026
This Return Policy applies only to physical products purchased from THECOMISSION store.
Digital products, memberships, access codes, unlockable content, and online services are not covered under this policy and are non-refundable unless otherwise stated at the time of purchase.
RETURN WINDOW
Returns are accepted within 30 days of the purchase date.
Requests made after 30 days may not be accepted.
ELIGIBILITY FOR RETURNS
To be eligible for a return, items must meet all of the following conditions:
- Item is unused, unworn, and in original condition
- Item is unopened when applicable
- All original packaging, tags, labels, and accessories are included
- Item is not marked as final sale
- Return request is approved before sending the item back
HOW TO START A RETURN
Before sending any item back, you must contact us for approval.
Email: contact@thecomission.com
Phone: 419-299-4320
Once your request is approved, we will provide return instructions and the return address.
Returns sent without prior approval may not be accepted.
RETURN SHIPPING
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for lost, delayed, or missing return shipments.
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method used at checkout.
Processing times may vary depending on your payment provider and may take 1–2 billing cycles to appear on your statement.
EXCHANGES
Exchanges may be offered depending on inventory availability.
If an exchange cannot be fulfilled, a refund or alternative resolution may be provided.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Used or worn items
- Opened products (when applicable)
- Items missing original packaging, tags, or accessories
- Final sale or clearance items
- Gift cards (if applicable)
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include your order number and photos of the issue when possible.
After review, we may offer a replacement, exchange, store credit, or refund.
ORDER CANCELLATIONS
Orders can only be canceled before they are processed or shipped.
Once an order has been fulfilled, it cannot be canceled.
CONTACT INFORMATION
THECOMISSION Support
Email: contact@thecomission.com
Phone: 419-299-4320
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